Business Process Expert Quality Assurance

Recently Philips Electronics has embarked on a major redefinition of all its processes and sub processes, with the aim to align and significantly simplify our ways of working. This redefinition is rolled out under the highly visible Accelerate! program. Also the Quality related processes need to be redefined, implemented and then optimized. The final objective of this role is to gain full implementation of the new Quality processes throughout Philips Consumer Lifestyle, while all stakeholders are trained and motivated to deliver well.

Role

As Business Process Expert you will provide direct support to BPO Quality Assurance in order to establish best practice processes for the business in line with overall Philips process architecture. You will conduct diagnosis, architecture design, detailed design, optimization and documentation of the Quality processes, both centrally and in the businesses.
For a number of centrally managed processes you will own and execute them. Additionally you will support and own the IT tools used in the business process (where relevant). In this highly visible role you’ll support Senior Leadership by aligning these processes across the sector, training key personnel in the use of related tools and support the execution of the processes.

You make sure that processes deliver the agreed business results on time and in full through identification, tracking and reporting. In case of deviations the business may call on your support to structurally improve them. For this you will use modern process management techniques such as Lean and Six Sigma. You’ll advocate the relevant approaches and stimulate the sharing of achieved process improvements across Philips.

To be successful in this both challenging and rewarding job, you will bring a DMAIC or DfSS BB certification, a Master’s degree and proven Lean and Six Sigma experience and project results. You have strong analytical, numerical and statistical skills and have affinity with IT tools. You are smart in extracting information from databases. You are an experienced and certified auditor and have at least 5 years of work experience related to process management and implementation. Excellent project management skills and a proven ability to influence and work across various levels of management are also required.
• A self-starter with drive, determination, focus, and initiative
• Inquisitive and explorative, open to new ideas
• Market driven, staying aligned with the customer
• A passionate and inspiring inclusive leader: developing people and building relationships
• Market driven, staying aligned with your customers
• A change agent, with strong influencing skills, making a positive impact
• Strong champion of new company behaviors under Accelerate!: Eager to Win, Taking Ownership and Teaming –up to Excel.

The Successful Candidate will be measured against the following KPI’s:

• At least 80 Supplier Quality Managers across the world trained and well versed on APQP methods. Additionally 200 other relevant stakeholders need to be trained
• At least 35 main suppliers trained in APQP
• All A & B projects will be running APQP projects running with suppliers across the world
• The initial Field Call Rate (or Predicted Field Call rate) of APQP supported projects is 30% lower than of the conventionally run projects
• The Warranty Related Costs one year after introduction of the APQP projects is 30% lower than of the conventionally run project

Royal Philips Electronics of the Netherlands is a diversified Health and Well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights and the brand promise of “sense and simplicity”.

Headquartered in the Netherlands, Philips employs approximately 112,000 employees in more than 60 countries worldwide. The company is a market leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and new lighting applications, as well as lifestyle products for personal well-being and pleasure with strong leadership positions in flat TV, male shaving and grooming, portable entertainment and oral healthcare.

Philips is organized into 3 sectors: Philips Healthcare, Philips Lighting and Philips Consumer Lifestyle.

Guided by the brand promise of “sense and simplicity” and the consumer insights, Philips Consumer Lifestyle offers rich, new consumer experiences that meet consumers’ desire for relaxation and improving their state of mind. Philips also responds to the consumer's desire for wellness and pleasure by introducing products that meet the individual’s interests in terms of their body and appearance. Philips Consumer Lifestyle employs approximately 15,000 people worldwide.

http://www.philips.com

Some Key Figures:

• Royal Philips Electronics is a publicly listed company in New York stock exchange (NYSE: PHG) and Euronext Amsterdam (AEX: PHI).
• In 2010, turnover was 25 billion Euros.

Career Progression:

Philips can offer you great opportunities, challenging assignments and learning and development programs to accelerate your opportunities for personal and professional growth.

A typical next step in the career for the successful candidate who has delivered against the KPI’s for this role consistently will be to lead a sizeable operational quality activity after 3 years

Additional Information

• This role reports directly into Sr. Director BPO Quality Assurance
• The successful candidate will have a budget for travel and conducting training
• This role requires < 30 % travel per annum
• Has a corporate grade of 70

Interview Process:

The recruitment process for the Business Process Expert is expected to take place as follows:

Stage 1: Pre-screening by recruitment

Stage 2: Face-to-Face interview with Paul van den Kerkhoff and Suresh Kumar Thangavel and Marianne Hougaarden-Enevoldsen.

Stage 3: Face-to-Face interview with Cees Wesdorp.

The successful candidate will be offered within 14 days following completing of stage 3.

Martijn Kempen

+31(0)6 21 135 787
martijn.kempen@philipssearchn.com